Returns & Exchange Policy

Items made in a print selected by the customer that differs from the main print displayed on the product listing are not eligible for returns, refunds, or exchanges, except where required by applicable law.

Please carefully review your print selection before completing your purchase.

If you select a size that is smaller or larger than your usual size, you may request an exchange, provided the item features the main print displayed on the product listing and meets our exchange conditions.

We encourage all customers to consult our size guide before placing an order.

If you receive an item in a size different from the size you ordered, Adéla Kiel will cover the delivery costs associated with exchanging the incorrect item for the correct size.

Please contact our customer service team within the applicable exchange timeframe so that we can arrange the exchange.

All eligible exchange requests must be submitted within the following timeframes, starting from the date the customer receives the item:

Nigeria

7 days

London, United Kingdom

7 days

All other international destinations

28 days

Requests submitted outside the applicable timeframe may not be accepted, except where required by applicable law.

All items eligible for return or exchange must be in their original condition, unworn, unused, unwashed, and unaltered. Items must not have been tailored, modified, or otherwise changed after delivery.

Items that do not meet these conditions may not qualify for an exchange, except where required by applicable law.

All sale items are final sale and are not eligible for returns, refunds, or exchanges, except where required by applicable law.

All exchange requests must be submitted to and reviewed by Adéla Kiel before an item is sent back. Please contact our customer service team for instructions on how to proceed.

We reserve the right to decline exchange requests that do not meet the conditions outlined in this policy, subject to applicable consumer protection laws.

For questions or assistance with a return or exchange, please contact our customer service team through the contact details provided on our website.