At Adela Kiel, we want you to love every piece you purchase. If you are not completely satisfied, we make returns and exchanges simple and straightforward.
All orders can be returned within 28 days of receipt
Applies to both online orders and in-store purchases. Some exceptions apply.
| Category | Timeframe | Condition | Exceptions |
|---|---|---|---|
| Regular Priced Items | 28 days | Unworn with tags attached | Items clearly marked as non-returnable |
| Sale Items | 28 days | Unworn with tags attached | Refunded via Gift Cards only |
| Online Purchases | 28 days | Unworn with tags attached | Return shipping costs not covered |
| In-Store Purchases | 28 days | Unworn with tags attached | Concession purchases can only be returned to that concession |
Return timeframe is calculated from the date you receive your order, not the order date.
Adela Kiel Returns, Unit 5, Logistics Way, London, UK W1A 1AA
Adela Kiel Returns, 123 Fashion Avenue, New York, NY 10001, USA
Adela Kiel Returns, 45 Style Street, Sydney, NSW 2000, Australia
Adela Kiel Returns, 67 Elegance Road, Toronto, ON M5V 2H1, Canada
Adela Kiel Returns, Calle de la Moda 89, 28001 Madrid, Spain
All items must be returned within 28 days of receipt. This applies to both online orders and in-store purchases.
We offer up to 2 exchanges per item at no extra charge. If the replacement costs more, a gift card purchase will be needed for the difference.
Regular items are refunded to the original payment method. Sale items are refunded via Gift Cards only. Store credit refunds will be emailed as a code.
We don't take responsibility for lost parcels while being returned to us. We recommend using tracked shipping services.